Shipping policy

Shipping Policy

Thank you for shopping with us at [maxollo]. We are committed to ensuring that your order is processed quickly and delivered safely. Please read our shipping policy below for detailed information on how we handle domestic and international orders.

📦 Order Processing

All orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays).

Orders placed after 2:00 PM EST will be processed the next business day.

You will receive an order confirmation email once your purchase is complete, and a separate email with tracking information once your package has shipped.

🌍 International Shipping

We currently offer international shipping to select countries. International delivery times vary depending on the destination and customs procedures.

Delivery Time: Typically 5 to 10 business days.

Shipping Fees: Calculated at checkout based on location and order weight.

Customs, Duties, and Taxes: International customers are responsible for any customs or import duties once the package reaches the destination country. We are not responsible for delays caused by customs.

🔍 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier details.

You can track your package using the link provided in your email or on the carrier’s official website (e.g., USPS, UPS, FedEx).

📫 Incorrect or Undeliverable Addresses

Please double-check your shipping address before completing your order.

We are not responsible for packages lost due to incorrect or incomplete addresses provided at checkout.

If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

📦 Lost, Damaged, or Delayed Packages

We work with reliable carriers, but sometimes unexpected issues can occur. If your order is:

Lost in transit

Marked as delivered but not received

Arrives damaged

Please email us at [[email protected]] within 7 business days of the expected delivery date. We will work with the carrier to locate or resolve the issue. In the case of damage, please include photos of the packaging and product for faster resolution.

🕒 Holiday & Peak Season Delays

Please allow extra time for order processing and delivery during U.S. holidays and high-volume periods (e.g., Black Friday, Christmas, etc.). We recommend ordering early to avoid delays.

❓ Questions?

If you have any questions or concerns regarding your shipment, feel free to contact our customer support team:

Email: [[email protected]]

Phone: [+18762758854]

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

We appreciate your support and look forward to delivering quality fashion to your door. 💛