Return policy

Return & Exchange Policy

Thank you for shopping with [maxollo]. We want you to love every item you purchase from us. If for any reason you’re not completely satisfied with your order, we’re here to help.

🔁 Return Eligibility

We accept returns on most items within 30 days of the delivery date.

To be eligible for a return:

Items must be unused, unwashed, and in original condition.

Tags must still be attached.

Items must be returned in the original packaging, if possible.

We reserve the right to refuse returns that show signs of wear, damage, or alteration.

🚫 Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items (marked as such at checkout)

Undergarments, bodysuits, or swimwear

Gift cards

Items received more than 30 days ago

💳 Refunds

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

If your return is denied (e.g., worn or outside return window), the item will be sent back to you at your expense.

🔄 Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please:

Return the item for a refund, and

Place a new order for the preferred size or color.

📦 Return Process

To initiate a return:

Contact our customer service team at [[email protected]] with your order number.

We will provide return instructions and a return shipping label (if applicable).

Package the item securely and send it back within 7 days of receiving return instructions.

💡 Return shipping fees:

– For U.S. customers, a $5.00 flat fee may be deducted from your refund if a prepaid label is used.

– You may also choose to use your own shipping method.

🌍 International Returns

International customers are responsible for return shipping costs and any applicable duties or customs fees. Please contact us at [[email protected]] before returning an item from outside the U.S.

🕒 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.

Contact your credit card company or bank; it may take time before your refund is officially posted.

Still no luck? Please email us and we’ll help you resolve it.

📩 Need Help?

We’re happy to assist with any questions or concerns about your order or return.

📧 Email: [[email protected]]

🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We appreciate your support and thank you for shopping with [maxollo]. Your satisfaction is our priority.